Free shipping is offered to Metro areas (all states Australia wide) and flat rate surcharge applies to outer and remote country areas.
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at firstname.lastname@example.org.
All products purchased from tuffweed.com.au are delivered to the customer using an independent carrier that is not controlled by, or affiliated with Freezone Public Health Pty Ltd. Title to products purchased on tuffweed.com.au and risk of loss for such products, passes to the customer when Freezone Public Health Pty Ltd. delivers these items to the carrier.
Freezone is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Tuffweed.com.au Web site and governs data collection and usage. By using the tuffweed.com.au website, you consent to the data practices described in this statement.
Freezone collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Freezone also collects anonymous demographic information, which is not unique to you, such as your postcode, age, gender, preferences, interests and favourites.
There is also information about your computer hardware and software that is automatically collected by tuffweed.com.au. This information can include: your IP address, browser type, xpest.com.au, access times and referring Web site addresses. This information is used by Freezone for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the tuffweed.com.au Web site.
Freezone collects and uses your personal information to operate the tuffweed.com.au Web site and deliver the services you have requested. Freezone also uses your personally identifiable information to inform you of other products or services available from tuffweed.com.au and its affiliates. Freezone may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Freezone does not sell, rent or lease its customer lists to third parties. Freezone may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Freezone may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to tuffweed.com.au, and they are required to maintain the confidentiality of your information.
Freezone keeps track of the pages our customers visit within tuffweeed.com.au, in order to determine what services are the most popular. This data is used to deliver customised content and advertising within tuffweed.com.au to customers whose behaviour indicates that they are interested in a particular subject area.
Freezone Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Freezone or the site; (b) protect and defend the rights or property of Freezone; and, (c) act under exigent circumstances to protect the personal safety of users of tuffweed.com.au, or the public.
The Tuffweed Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise tuffweed.com.au pages, or register with tuffweed.com.au site or services, a cookie helps tuffweed.com.au to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the tuffweed.com.au features that you customised.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of tuffweed.com.au.
Freezone secures your personal information from unauthorized access, use or disclosure. Freezone secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to the Web site, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol (256 bit).
Freezone will occasionally update this Statement of Privacy to reflect company and customer feedback and the law. Freezone encourages you to periodically review this Statement to be informed of how Freezone is protecting your information.
Freezone welcomes your comments regarding this Statement of Privacy. If you believe that Freezone has not adhered to this Statement, please contact Freezone at email@example.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description
Your satisfaction is our first priority at Tuffweed,com.au. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to Freezone receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
To return an item, please email firstname.lastname@example.org with the following information: